Uber and AirBNB hint at BI's future
You may have seen yesterday's New York Times story about ratings on Uber, AirBNB, and similar outfits. Customers rate providers, but providers also rate customers. And guess what: As coarse as a five-point scale may seem, actual ratings tend to be worse. Forget the shades of gray, you're probably either terrific or terrible.
Welcome to a chilling thought…
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