How one keynoter distracted everyone from breakfast

I was half asleep as the TDWI keynote warmed up early last Thursday morning. Bob Paladino is not a bad speaker, but at first the good scrambled eggs and coffee were better. Then he got into the Southwest Airlines story, and I looked up.

The five guys at my table also looked up. They picked up the handouts for the first time and followed along.

The Southwe…