"Efficiency" can cost too much
See Henrik Mårtensson's "The Cost of Queues" on how an extreme focus on "cost effectiveness" can damage an organization. (Thanks to Jack Vinson for the referral on his blog "Knowledge Jolt with Jack.")
If you try to become more cost effective by reducing capacity, and thereby capacity cost, all will be well at first, from an economic point of view. (The …
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